Privacy Policy

Here's where your info goes:

• Project delivery: Designing your space, coordinating with contractors, managing timelines. The actual work you hired us for.
• Communication: Updates, answering your questions, scheduling site visits. Keeping you in the loop.
• Legal compliance: Building permits, contracts, insurance stuff. The boring but necessary paperwork.
• Service improvement: Understanding what worked and what didn't so we can do better next time.
• Marketing (with permission): Occasional updates about our work or sustainable design tips. You can opt out anytime – we won't be offended.

We're not selling your data to advertisers or using it for anything weird. It's all about making your project happen.

We keep things pretty tight, but sometimes we need to share with:

• Project partners: Contractors, engineers, consultants working on your build. They only get what's relevant to their part.
• Legal folks: Municipal authorities for permits, lawyers if contracts are involved. Standard construction stuff.
• Service providers: Our accounting software, email platform, cloud storage. They're bound by their own privacy policies and we've vetted them.
• Professional advisors: Our insurance company, legal counsel if needed. Rare, but it happens.

We'll never sell your information to third parties. That's not how we roll. If someone wants your data, they go through us first, and we'll let you know.

Yeah, we use cookies – but not the chocolate chip kind. Here's what's happening:

• Essential cookies: Make the site function. Can't really turn these off without breaking things.
• Analytics: Help us see which pages people actually look at. We use this to improve the site experience.
• Preference cookies: Remember your settings so you don't have to keep telling us the same stuff.

Most browsers let you control cookies if you're not cool with them. Just know that blocking everything might make the site a bit wonky.

We're not doing any creepy behavioral tracking or following you around the internet. That's not our scene.

Security's kind of a big deal for us. Here's what we're doing:

• Encrypted connections: Our website uses SSL encryption – that little padlock in your browser.
• Secure storage: Client files are stored on encrypted servers with regular backups.
• Access controls: Only team members who need your info for your project can access it.
• Regular updates: We keep our systems patched and up-to-date against security threats.
• Physical security: Our office at 1250 West Hastings has controlled access. No random people rifling through files.

Look, no system is 100% bulletproof, but we're doing everything reasonable to protect your stuff. If something does go wrong, we'll let you know straight away.

We don't hoard data forever, but we've got some requirements:

• Active projects: Everything stays until the project wraps up and final payments are settled.
• Completed projects: We keep project files for 7 years minimum. That's standard practice in case warranty issues come up or you want to renovate again.
• Financial records: Tax laws require us to keep these for 7 years. Not our rule, blame the CRA.
• Marketing contacts: If you've opted in, we'll keep you on the list until you ask us to stop.
• Portfolio materials: If we've used your project in our portfolio (with permission), those photos might stick around longer as examples of our work.

After the retention period, we securely delete or destroy the information. No point keeping stuff we don't need.

It's your data, so you've got some say in what happens with it:

• Access: Want to see what info we have on you? Just ask. We'll show you what's in your file.
• Corrections: Spot something wrong? Let us know and we'll fix it.
• Deletion: Want us to delete your info? We can do that, though we might need to keep some stuff for legal reasons.
• Data portability: Need your project files in a different format? We can work with that.
• Opt-out: Don't want marketing emails? Click unsubscribe or tell us directly.
• Complaints: If you think we've messed up with your privacy, you can file a complaint with the Privacy Commissioner of Canada.

To exercise any of these rights, just shoot us an email at hello@luminethrealm.info or give us a ring at (604) 555-0127.

We're based in Vancouver, BC, and we follow Canadian privacy laws – specifically PIPEDA (Personal Information Protection and Electronic Documents Act). That's the federal standard for how businesses handle personal info.

Most of our data stays in Canada, but some of our tools (like cloud storage or email platforms) might have servers in the US or elsewhere. When that happens, your data's subject to the laws of those countries. We only work with providers who meet reasonable privacy standards.

If you're outside Canada and working with us, your information will be handled according to Canadian privacy laws, which are pretty solid by international standards.

Sometimes we'll link to other websites – maybe a supplier we like, a building product manufacturer, or sustainable design resources. Once you click through to another site, you're on their turf and their privacy policy applies.

We try to only link to reputable sites, but we can't control what they do with your data. Always worth checking their privacy policies if you're concerned.

Privacy laws evolve, our practices might change, or we might add new services. When that happens, we'll update this policy and post the new version here with a revised date at the top.

If we make any major changes that affect how we handle your existing data, we'll reach out directly to let you know. We're not gonna sneak anything past you.

It's worth checking back here occasionally to see if anything's changed, especially if it's been a while since you last read through.